Senior Customer Success Manager, Enterprise

Twilio is hiring a Senior Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Senior Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • Annual learning and professional development budget • Flexible working hours across US time zones • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team