Senior Customer Success Manager, Enterprise

Okta is hiring a Senior Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Senior Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Paid parental leave • Annual learning and professional development budget • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Okta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently