Senior Customer Success Manager, Enterprise

Datadog is hiring a Senior Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Senior Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • Competitive salary and meaningful equity • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Datadog is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Data-driven and organized • Strong relationship-building skills • Excellent communication Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently