Senior Customer Success Manager

Canva is hiring a Senior Customer Success Manager to join our fully remote team in the United States. As a Senior Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Home office and wellness stipends • Generous paid time off and company holidays • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Canva is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning