Senior Customer Success Manager

American Express is hiring a Senior Customer Success Manager to join our fully remote team in the United States. As a Senior Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Paid parental leave • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent communication • Comfort with SaaS products and CRMs • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently