Senior Content Writer

Intercom is hiring a Senior Content Writer to join our fully remote team in the United States. As a Senior Content Writer, you'll tell clear, compelling stories that inform and engage. This is a freelance, work-from-home role open to candidates across the US (Remote — US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage an editorial calendar • Write and edit content for a range of audiences • Optimize content for search and clarity • Collaborate with subject-matter experts • Maintain a consistent voice and style What we offer: • Paid parental leave • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Attention to detail • Ability to meet deadlines • SEO awareness is a plus • Excellent writing and editing skills Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently