Senior Communications Specialist

Intercom is hiring a Senior Communications Specialist to join our fully remote team in the United States. As a Senior Communications Specialist, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with subject-matter experts • Maintain a consistent voice and style • Optimize content for search and clarity • Manage an editorial calendar • Write and edit content for a range of audiences What we offer: • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Home office and wellness stipends • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to meet deadlines • A portfolio of published work • SEO awareness is a plus • Excellent writing and editing skills Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing