Senior Account Manager, SMB

MongoDB is hiring a Senior Account Manager, SMB to join our fully remote team in the United States. As a Senior Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement What we offer: • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Annual learning and professional development budget • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. MongoDB is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently