Senior Account Manager, SMB

Asana is hiring a Senior Account Manager, SMB to join our fully remote team in the United States. As a Senior Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Paid parental leave • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Asana is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently