Senior Account Manager, SMB

Apple is hiring a Senior Account Manager, SMB to join our fully remote team in the United States. As a Senior Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Apple is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Data-driven and organized • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)