Senior Account Manager, Renewals

Netflix is hiring a Senior Account Manager, Renewals to join our fully remote team in the United States. As a Senior Account Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Netflix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)