Senior Account Manager, Onboarding

MongoDB is hiring a Senior Account Manager, Onboarding to join our fully remote team in the United States. As a Senior Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Paid parental leave • Generous paid time off and company holidays • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. MongoDB is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning