Senior Account Manager

GitHub is hiring a Senior Account Manager to join our fully remote team in the United States. As a Senior Account Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Home office and wellness stipends • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitHub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing