Senior Account Manager

Dropbox is hiring a Senior Account Manager to join our fully remote team in the United States. As a Senior Account Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • Annual learning and professional development budget • Generous paid time off and company holidays • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Dropbox is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Experience in customer-facing roles • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)