Senior Account Manager

Box is hiring a Senior Account Manager to join our fully remote team in the United States. As a Senior Account Manager, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Box is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning