Sales Development Representative, SMB

Intercom is hiring a Sales Development Representative, SMB to join our fully remote team in the United States. As a Sales Development Representative, SMB, you'll drive revenue by connecting customers with the right solutions. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive revenue by connecting customers with the right solutions, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Run discovery calls and product demos • Manage a pipeline and forecast accurately • Consistently meet and exceed quota • Collaborate with marketing and customer success • Prospect, qualify, and close new business What we offer: • Home office and wellness stipends • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong communication and negotiation skills • Self-motivated and goal-driven • CRM proficiency (Salesforce or HubSpot) • B2B sales experience Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing