Process Specialist, Business

ServiceNow is hiring a Process Specialist, Business to join our fully remote team in the United States. As a Process Specialist, Business, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support strategic initiatives • Coordinate across teams and vendors • Identify and remove bottlenecks • Improve and document processes • Analyze operational metrics What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Operations or analyst experience • Strong problem-solving skills • Excellent organization • Clear communication Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning