Principal UX Researcher, Product

Intercom is hiring a Principal UX Researcher, Product to join our fully remote team in the United States. As a Principal UX Researcher, Product, you'll craft intuitive, beautiful experiences end to end. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Contribute to and maintain the design system • Iterate based on feedback and data • Collaborate closely with product and engineering • Conduct and apply user research • Design flows, wireframes, and high-fidelity mockups What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Annual learning and professional development budget • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong visual and interaction design skills • Proficiency in Figma • Understanding of accessibility and usability • Ability to give and receive feedback Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently