Principal UX Researcher, Marketing

ServiceNow is hiring a Principal UX Researcher, Marketing to join our fully remote team in the United States. As a Principal UX Researcher, Marketing, you'll craft intuitive, beautiful experiences end to end. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Iterate based on feedback and data • Design flows, wireframes, and high-fidelity mockups • Conduct and apply user research • Collaborate closely with product and engineering • Contribute to and maintain the design system What we offer: • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Paid parental leave • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong visual and interaction design skills • Proficiency in Figma • Understanding of accessibility and usability • Strong portfolio of shipped work Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing