Principal UX Researcher, Design Systems

Zendesk is hiring a Principal UX Researcher, Design Systems to join our fully remote team in the United States. As a Principal UX Researcher, Design Systems, you'll craft intuitive, beautiful experiences end to end. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Iterate based on feedback and data • Contribute to and maintain the design system • Design flows, wireframes, and high-fidelity mockups • Conduct and apply user research • Collaborate closely with product and engineering What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Flexible working hours across US time zones • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong portfolio of shipped work • Ability to give and receive feedback • Proficiency in Figma • Strong visual and interaction design skills Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently