Principal Technical Writer

Twilio is hiring a Principal Technical Writer to join our fully remote team in the United States. As a Principal Technical Writer, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain a consistent voice and style • Manage an editorial calendar • Write and edit content for a range of audiences • Optimize content for search and clarity • Collaborate with subject-matter experts What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Home office and wellness stipends • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Attention to detail • SEO awareness is a plus • A portfolio of published work • Excellent writing and editing skills Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning