Principal Technical Writer, Technical

ServiceNow is hiring a Principal Technical Writer, Technical to join our fully remote team in the United States. As a Principal Technical Writer, Technical, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Write and edit content for a range of audiences • Maintain a consistent voice and style • Collaborate with subject-matter experts • Optimize content for search and clarity • Manage an editorial calendar What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Home office and wellness stipends • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent writing and editing skills • Attention to detail • SEO awareness is a plus • Ability to meet deadlines Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)