Principal Technical Writer, Technical

Intercom is hiring a Principal Technical Writer, Technical to join our fully remote team in the United States. As a Principal Technical Writer, Technical, you'll tell clear, compelling stories that inform and engage. This is a contract, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Write and edit content for a range of audiences • Collaborate with subject-matter experts • Maintain a consistent voice and style • Optimize content for search and clarity • Manage an editorial calendar What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • SEO awareness is a plus • Ability to meet deadlines • Attention to detail • A portfolio of published work Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment