Principal Technical Program Manager, Platform

Zendesk is hiring a Principal Technical Program Manager, Platform to join our fully remote team in the United States. As a Principal Technical Program Manager, Platform, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Run agile ceremonies and reporting • Manage risks, scope, and stakeholders • Plan, schedule, and track project delivery • Drive continuous improvement • Coordinate cross-functional teams What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Agile/Scrum familiarity • PMP or equivalent is a plus • Project or program management experience • Excellent organization and communication Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently