Principal Technical Product Manager, Payments

Intercom is hiring a Principal Technical Product Manager, Payments to join our fully remote team in the United States. As a Principal Technical Product Manager, Payments, you'll define the vision and drive the roadmap for products customers love. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll define the vision and drive the roadmap for products customers love, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Translate customer needs into clear requirements • Communicate strategy across the company • Partner with engineering and design on delivery • Own the product roadmap and prioritization • Define and track success metrics What we offer: • Generous paid time off and company holidays • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to lead without authority • Comfort making data-informed decisions • Strong analytical and communication skills • Experience shipping software products Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently