Principal Social Media Manager, Product

ServiceNow is hiring a Principal Social Media Manager, Product to join our fully remote team in the United States. As a Principal Social Media Manager, Product, you'll grow awareness, demand, and pipeline across channels. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll grow awareness, demand, and pipeline across channels, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze performance and iterate • Collaborate with sales and product teams • Create and optimize content and landing pages • Plan and execute multi-channel campaigns • Manage SEO, paid, email, or social channels What we offer: • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Flexible working hours across US time zones • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • A data-driven mindset • Strong writing and creativity • Familiarity with analytics tools • Hands-on marketing experience Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team