Principal Social Media Manager

Intercom is hiring a Principal Social Media Manager to join our fully remote team in the United States. As a Principal Social Media Manager, you'll grow awareness, demand, and pipeline across channels. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll grow awareness, demand, and pipeline across channels, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage SEO, paid, email, or social channels • Collaborate with sales and product teams • Analyze performance and iterate • Create and optimize content and landing pages • Plan and execute multi-channel campaigns What we offer: • Annual learning and professional development budget • Paid parental leave • Competitive salary and meaningful equity • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Project management skills • Strong writing and creativity • Familiarity with analytics tools • Hands-on marketing experience Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)