Principal Site Reliability Engineer

Zendesk is hiring a Principal Site Reliability Engineer to join our fully remote team in the United States. As a Principal Site Reliability Engineer, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Partner with engineering on scalability and security What we offer: • Generous paid time off and company holidays • Annual learning and professional development budget • Flexible working hours across US time zones • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • On-call and incident response experience • Experience with AWS, GCP, or Azure • Hands-on with Kubernetes, Terraform, or similar • Scripting skills (Bash, Python, or Go) Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment