Principal Site Reliability Engineer, Tooling

Twilio is hiring a Principal Site Reliability Engineer, Tooling to join our fully remote team in the United States. As a Principal Site Reliability Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a freelance, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Improve observability, alerting, and reliability What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Paid parental leave • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • On-call and incident response experience Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment