Principal Site Reliability Engineer, Tooling

ServiceNow is hiring a Principal Site Reliability Engineer, Tooling to join our fully remote team in the United States. As a Principal Site Reliability Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a part-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • On-call and incident response experience • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • Hands-on with Kubernetes, Terraform, or similar Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team