Principal Scrum Master

Zendesk is hiring a Principal Scrum Master to join our fully remote team in the United States. As a Principal Scrum Master, you'll keep complex projects on track and teams aligned. This is a freelance, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate cross-functional teams • Manage risks, scope, and stakeholders • Run agile ceremonies and reporting • Plan, schedule, and track project delivery • Drive continuous improvement What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Project or program management experience • PMP or equivalent is a plus • Agile/Scrum familiarity • Excellent organization and communication Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)