Principal Sales Development Representative, SMB

Zendesk is hiring a Principal Sales Development Representative, SMB to join our fully remote team in the United States. As a Principal Sales Development Representative, SMB, you'll drive revenue by connecting customers with the right solutions. This is a freelance, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive revenue by connecting customers with the right solutions, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with marketing and customer success • Prospect, qualify, and close new business • Manage a pipeline and forecast accurately • Consistently meet and exceed quota • Run discovery calls and product demos What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Track record of meeting targets • Strong communication and negotiation skills • B2B sales experience • CRM proficiency (Salesforce or HubSpot) Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning