Principal Process Specialist

IBM is hiring a Principal Process Specialist to join our fully remote team in the United States. As a Principal Process Specialist, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve and document processes • Analyze operational metrics • Identify and remove bottlenecks • Coordinate across teams and vendors • Support strategic initiatives What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Paid parental leave • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. IBM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong problem-solving skills • Operations or analyst experience • Comfort with data and spreadsheets • Excellent organization Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team