Principal Process Specialist, Business

Shopify is hiring a Principal Process Specialist, Business to join our fully remote team in the United States. As a Principal Process Specialist, Business, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify and remove bottlenecks • Improve and document processes • Coordinate across teams and vendors • Analyze operational metrics • Support strategic initiatives What we offer: • 401(k) retirement plan with company match • Paid parental leave • Flexible working hours across US time zones • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Shopify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong problem-solving skills • Operations or analyst experience • Comfort with data and spreadsheets • Excellent organization Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently