Principal Process Specialist, Business

ServiceNow is hiring a Principal Process Specialist, Business to join our fully remote team in the United States. As a Principal Process Specialist, Business, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify and remove bottlenecks • Analyze operational metrics • Support strategic initiatives • Improve and document processes • Coordinate across teams and vendors What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • Paid parental leave • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Operations or analyst experience • Strong problem-solving skills • Excellent organization • Comfort with data and spreadsheets Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience working in a fully remote or distributed team