Principal Platform Engineer, Tooling

Zendesk is hiring a Principal Platform Engineer, Tooling to join our fully remote team in the United States. As a Principal Platform Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Improve observability, alerting, and reliability What we offer: • Competitive salary and meaningful equity • Annual learning and professional development budget • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • On-call and incident response experience • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • Experience with AWS, GCP, or Azure Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team