Principal Platform Engineer, Networking

Intercom is hiring a Principal Platform Engineer, Networking to join our fully remote team in the United States. As a Principal Platform Engineer, Networking, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Build and maintain CI/CD pipelines and infrastructure as code • Automate deployments and reduce operational toil • Improve observability, alerting, and reliability What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Hands-on with Kubernetes, Terraform, or similar • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) • Experience with AWS, GCP, or Azure Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently