Principal Operations Manager

Zendesk is hiring a Principal Operations Manager to join our fully remote team in the United States. As a Principal Operations Manager, you'll make the business run smoothly and efficiently. This is a contract, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify and remove bottlenecks • Improve and document processes • Analyze operational metrics • Support strategic initiatives • Coordinate across teams and vendors What we offer: • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Clear communication • Excellent organization • Strong problem-solving skills • Operations or analyst experience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience working in a fully remote or distributed team