Principal Operations Analyst

Mailchimp is hiring a Principal Operations Analyst to join our fully remote team in the United States. As a Principal Operations Analyst, you'll make the business run smoothly and efficiently. This is a freelance, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze operational metrics • Coordinate across teams and vendors • Identify and remove bottlenecks • Support strategic initiatives • Improve and document processes What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent organization • Comfort with data and spreadsheets • Strong problem-solving skills • Operations or analyst experience Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing