Principal Onboarding Specialist, SMB

Okta is hiring a Principal Onboarding Specialist, SMB to join our fully remote team in the United States. As a Principal Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Okta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Strong relationship-building skills • Data-driven and organized • Excellent communication Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team