Principal Onboarding Specialist, SMB

Databricks is hiring a Principal Onboarding Specialist, SMB to join our fully remote team in the United States. As a Principal Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Databricks is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Strong relationship-building skills • Excellent communication Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning