Principal Onboarding Specialist, SMB

Cisco is hiring a Principal Onboarding Specialist, SMB to join our fully remote team in the United States. As a Principal Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • Generous paid time off and company holidays • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cisco is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Comfort with SaaS products and CRMs • Excellent communication • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team