Principal Onboarding Specialist, Renewals

PayPal is hiring a Principal Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Principal Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. PayPal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Strong relationship-building skills • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning