Principal Onboarding Specialist, Renewals

Grammarly is hiring a Principal Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Principal Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Grammarly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing