Principal Onboarding Specialist, Enterprise

Figma is hiring a Principal Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Principal Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • Home office and wellness stipends • Generous paid time off and company holidays • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Figma is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Strong relationship-building skills • Excellent communication Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)