Principal Onboarding Specialist, Enterprise

American Express is hiring a Principal Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Principal Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Paid parental leave • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment