Principal Onboarding Specialist

Automattic is hiring a Principal Onboarding Specialist to join our fully remote team in the United States. As a Principal Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • Annual learning and professional development budget • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Automattic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)