Principal Infrastructure Engineer

Twilio is hiring a Principal Infrastructure Engineer to join our fully remote team in the United States. As a Principal Infrastructure Engineer, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Build and maintain CI/CD pipelines and infrastructure as code • Automate deployments and reduce operational toil • Partner with engineering on scalability and security What we offer: • Annual learning and professional development budget • Paid parental leave • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • On-call and incident response experience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A growth mindset and eagerness to keep learning