Principal Infrastructure Engineer, Tooling

Zendesk is hiring a Principal Infrastructure Engineer, Tooling to join our fully remote team in the United States. As a Principal Infrastructure Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Paid parental leave • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • Hands-on with Kubernetes, Terraform, or similar • Scripting skills (Bash, Python, or Go) Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing