Principal HR Generalist, Talent

Intercom is hiring a Principal HR Generalist, Talent to join our fully remote team in the United States. As a Principal HR Generalist, Talent, you'll support our people and build a great remote culture. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain accurate HR records • Support hiring and onboarding • Advise managers on people matters • Manage HR processes and the employee lifecycle • Administer benefits and policies What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • Flexible working hours across US time zones • Paid parental leave • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • HR experience • Discretion and confidentiality • Organized and detail-oriented • Knowledge of employment practices Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning